Terms of Service

1. Acceptance of Terms

By accessing or using the Technician Connect platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). The Service is provided by Blackwolf AI USA, LLC (“Provider,” “we,” or “us”). If you do not agree to these Terms, you may not access or use the Service. We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Description of Service

The Service is a cloud-based field technician scheduling and dispatch platform. It provides tools for managing technician profiles, job intake and matching, scheduling, dispatch coordination, and related operational workflows. The Service is offered on a subscription basis and may include multiple access portals tailored to different user roles, including operations, technician, and sales interfaces. Features may be added, modified, or deprecated over time as the Service evolves.

3. Account Registration and Access

Access to the Service is managed by authorized administrators within your organization. There is no public self-registration. Accounts may be created by an administrator or through an approved access request process. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate and complete information during registration and to keep your account information current. Accounts are for individual use and may not be shared.

4. Acceptable Use

You agree to use the Service only for its intended business purpose. You may not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Copy, modify, distribute, sell, lease, or create derivative works based on the Service
• Use automated tools or scripts to scrape, extract, or access the Service beyond its provided interfaces
• Attempt to gain unauthorized access to other users' accounts or data
• Use the Service in any way that violates applicable laws or regulations
• Upload malicious code or attempt to compromise the security of the Service
• Use the Service to send unsolicited communications or for purposes unrelated to your authorized business operations

5. Intellectual Property and License

The Service, including all software, code, algorithms, user interface designs, visual elements, documentation, logos, trademarks, and related materials, is and remains the exclusive property of Blackwolf Ai USA. All rights not expressly granted herein are reserved by Provider.

Subject to your compliance with these Terms, Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations during the subscription term. This license does not convey any ownership interest in the Service or any of its components.

Any feedback, suggestions, enhancement requests, or ideas you provide regarding the Service may be used by Provider to improve the Service without any obligation or compensation to you.

Your subscription fee covers integration services and ongoing access to the Service under this license. It does not constitute a purchase of the software or any intellectual property rights therein.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

Data you and your organization enter into the Service (“Customer Data”) remains the property of your organization. Provider accesses Customer Data only as necessary to operate, maintain, and improve the Service. We do not sell, rent, or trade Customer Data to third parties.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws and that you have obtained any necessary consents for the data you input into the Service.

7. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Provider does not warrant that the Service will be uninterrupted, error-free, or completely secure. Provider does not guarantee the accuracy of geocoding, distance calculations, technician matching results, or message delivery. Third-party services integrated with the platform (including mapping, hosting, and messaging providers) are subject to their own terms and availability.

8. Limitation of Liability

To the maximum extent permitted by law, Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Service.

Without limiting the foregoing, Provider is not liable for: missed appointments or scheduling errors; lost business opportunities; failures in SMS or notification delivery; third-party service outages; or data loss beyond what is recoverable from standard backups.

Provider's total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Provider during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Service Availability and Modifications

Provider strives to maintain high availability of the Service but does not guarantee specific uptime percentages. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Provider reserves the right to modify, update, or discontinue any feature or aspect of the Service at any time. We will make reasonable efforts to provide notice of significant changes when feasible.

10. Termination

Either party may terminate the subscription with thirty (30) days' written notice. Provider may suspend or terminate your access immediately if you violate these Terms, fail to make required payments, or if required by law.

Upon termination, your access to the Service will cease. Provider will make Customer Data available for export for thirty (30) days following the effective date of termination. After this period, Customer Data may be permanently deleted in accordance with our data retention practices.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in Dallas County, Texas, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorney's fees in connection with any such proceeding.

12. General Provisions

These Terms constitute the entire agreement between you and Provider regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Provider's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer your rights under these Terms without Provider's prior written consent. Provider may assign its rights and obligations under these Terms without restriction.

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, internet or telecommunications failures, government actions, or pandemic-related disruptions.